Digitalization and AI lift public trust in Australia’s public service
Australia’s Public Service Commission (APSC) reports a rise in public trust linked to digitalization and increased use of artificial intelligence (AI). The State of the Service Report 2024–25 shows overall trust in public services rose four percentage points to 62%, while trust in specific services increased to 73% in 2025 (from 71% in 2024). APSC Commissioner Dr Gordon de Brouwer credited reduced wait times, improved digital services, greater transparency and better service quality for the improvement. The report includes 12 case studies where AI has been applied across service delivery, compliance and fraud detection, law enforcement, scientific work and corporate services. To maintain public confidence, agencies pair AI adoption with transparent governance: policy frameworks for safe AI use and AI transparency statements explaining how tools are used. The APSC frames these measures as contributing to the first annual trust increase since the COVID-19 pandemic. The report notes agencies are collaborating with industry and research partners and building in-house platforms to drive innovation and efficiency. The article also highlights the argument that enterprise blockchain can bolster AI by ensuring data quality, ownership and immutability, though this is positioned as a broader technological recommendation rather than a concrete policy change from APSC.
Neutral
This is a neutral market event. The APSC report is a government service assessment noting improved public trust driven by digitalization and responsible AI use. It signals steady institutional adoption of AI and mentions enterprise blockchain as a complementary technology, but contains no regulatory change, direct government procurement announcement, or large-scale funding event that would immediately move crypto markets. For traders, the near-term effect is limited: positive sentiment toward responsible AI and digital transformation may modestly support developer and infrastructure tokens over time, but there is no direct catalyst for price moves in major cryptocurrencies. Historically, government reports that favour technology adoption can be mildly bullish for infrastructure-focused projects (e.g., past announcements of public-sector cloud or blockchain pilots), yet without specific procurement or regulatory shifts the impact remains muted. Short-term: expect little-to-no volatility attributable to this report alone. Long-term: sustained government endorsement of AI and mention of enterprise blockchain could incrementally increase demand for enterprise-grade blockchains and related services, benefiting projects focused on compliance, data provenance and permissioned ledgers. Traders should watch follow-up announcements (procurement, pilot launches, budgets or regulatory guidance) for any material market signals.